Privacy Policy

1Who we are

Lindakazi Technologies Ltd, registered in Nairobi, Kenya, operates the Lindakazi marketplace. We are the data controller for the personal information described in this policy. Questions or requests go to support@lindakazi.co.ke.

2Information we collect

We only collect what the marketplace genuinely needs to match customers with verified professionals and to keep both sides accountable.

• Account details: name, email address, phone number and city, provided when you register.
• Professional profile data: headline, biography, skills, service areas, years of experience, rates and portfolio images you choose to publish.
• Verification data: legal name and identity or trade documents submitted for review. Document files are stored privately and are never public.
• Booking records: services requested, schedules, status history, amounts and the messages tied to a booking.
• Reviews and reports: ratings, written feedback and any abuse or quality reports you submit.
• Technical data: authentication session data, device and browser information, and security logs.

3How we use your information

Each use below is tied to a specific, necessary purpose.

• Operating your account and routing you to the correct workspace (customer, professional or operations).
• Publishing professional profiles so customers can find and compare them.
• Verifying identity and credentials before a professional can accept work.
• Creating, tracking and settling bookings, and calculating professional earnings.
• Computing the Lindakazi Trust Score from verification state, profile completeness, review quality and response rate.
• Sending transactional notifications about bookings, reviews and verification outcomes.
• Investigating reports, preventing fraud and enforcing our Terms of Service.

4What we never do

We do not sell your personal information. We do not publish your identity documents, phone number or email address on a public profile. We do not use your booking history to train third-party advertising models.

5Who can see your data

Access is enforced in the database itself with row-level security, not merely hidden in the interface.

• Customers see their own bookings, saved professionals, reviews and notifications.
• Professionals see the bookings addressed to them, plus the customer contact details needed to complete an accepted job.
• Lindakazi operations staff with the admin role access verification queues, bookings, reviews and reports strictly for review and moderation, with every action tied to their account.
• Service providers we rely on for hosting, authentication, database storage and transactional email process data on our behalf under contract.

6Retention

Account and profile data is kept while your account is active. Booking and review records are retained for seven years after completion to satisfy accounting, tax and dispute-resolution obligations. Verification documents are deleted within 90 days of a decision; only the outcome and a masked reference are retained.

7Your rights

You may request access to your data, correction of inaccurate details, deletion of your account, a machine-readable export, or restriction of a specific use. Email support@lindakazi.co.ke and we will respond within 30 days. You can also object to how we handle a request with the Office of the Data Protection Commissioner in Kenya.

8Security

Passwords are hashed by our authentication provider and never visible to us. Data is encrypted in transit. Privileged database credentials exist only on the server and are never shipped to the browser. Identity documents are served through short-lived signed links generated only when a reviewer opens them.

9Children

Lindakazi is not available to anyone under 18. If we learn that an account belongs to a minor we close it and delete the associated data.

10Changes to this policy

When we make a material change we raise the version number, update the date at the top of this page and notify active accounts by email before the change takes effect.