Terms & Conditions

1Agreement

These terms form a binding agreement between you and Lindakazi Technologies Ltd. By creating an account or booking a service you accept them. If you do not accept them, do not use Lindakazi.

2What Lindakazi is

Lindakazi is a marketplace. We verify professionals, publish their profiles, handle booking workflow and hold both sides accountable through reviews. Professionals are independent contractors, not Lindakazi employees, and they perform the work under their own responsibility and insurance.

3Accounts

You must be at least 18 and provide accurate information. You are responsible for activity under your account and for keeping your password secure. Roles are assigned by Lindakazi; you cannot grant yourself professional or administrative access.

4Customer commitments

When you book a professional you agree to:

• Describe the job accurately, including access, location and any hazards.
• Be available at the agreed time or cancel with reasonable notice.
• Pay the agreed amount for work completed as scoped.
• Leave reviews that reflect a genuine booking and avoid abusive language.

5Professional commitments

When you list services on Lindakazi you agree to:

• Complete verification honestly, with documents that belong to you.
• Only offer services you are competent and legally permitted to perform.
• Quote clearly and honour the scope and price you accept.
• Arrive when scheduled, or decline or reschedule promptly if you cannot.
• Hold any licence, permit or insurance your trade requires in your jurisdiction.

6Bookings, pricing and payment

A booking is confirmed when the professional accepts it. Pricing is agreed before work begins; any change of scope must be agreed by both sides before it is carried out. Cancellation within four hours of the scheduled start may attract a call-out charge disclosed at booking time.

7Reviews and Trust Score

Reviews may only be left by a customer on a completed booking. The Lindakazi Trust Score is derived from verification state, profile completeness, review quality and responsiveness. We may remove reviews that are fraudulent, defamatory, or unrelated to the service delivered.

8Prohibited conduct

The following will result in suspension or permanent removal:

• Submitting forged or borrowed verification documents.
• Taking payment for work never performed, or diverting bookings off-platform to avoid accountability.
• Creating fake reviews, duplicate accounts or misleading profiles.
• Harassment, discrimination, threats or unsafe behaviour towards anyone on the platform.

9Suspension and termination

We may suspend or close an account that breaches these terms, or where a report indicates a genuine risk to users. You may close your account at any time; obligations from bookings already in progress survive closure.

10Disputes

Raise a dispute within 14 days of the booking date at support@lindakazi.co.ke. Our operations team reviews the booking record, messages and evidence from both sides and issues a decision. Unresolved disputes are governed by the laws of Kenya and heard in the courts of Nairobi.

11Liability

Lindakazi is responsible for operating the platform, not for performing the work. To the extent permitted by law our liability for any claim relating to a booking is limited to the value of that booking. Nothing here limits liability for death, personal injury or fraud caused by us.

12Contact

Lindakazi Technologies Ltd, Nairobi, Kenya. General support: support@lindakazi.co.ke. Trust and safety: support@lindakazi.co.ke.