Privacy Policy

1. Information we collect

When you create an account, book a service, or list yourself as a professional, we collect the information you give us directly — your name, email, phone number, location, and any identity or professional documents you upload for verification.

We also collect information automatically when you use Lindakazi: device and browser details, IP address, pages viewed, and interactions with providers and bookings.

2. How we use your information

• To create and secure your account.
• To match customers with verified professionals.
• To operate bookings, messaging, payments, and reviews.
• To detect and prevent fraud, abuse, and safety incidents.
• To send transactional emails such as verification codes, booking updates, and receipts.

3. Sharing

We share information between a customer and the provider they book so the job can happen. We share limited information with service providers who help us run Lindakazi (hosting, email delivery, analytics) under strict confidentiality obligations. We do not sell your personal information.

4. Data storage and security

Data is stored on secured infrastructure with industry-standard encryption in transit and at rest. Access is restricted to authorised personnel. No system is perfectly secure — please keep your password confidential and enable device-level security.

5. Your choices

You can review or update your profile at any time from your dashboard, request a copy of your data, or ask us to delete your account by writing to privacy@lindakazi.co.ke. Some records must be retained to comply with law or resolve disputes.

6. Children

Lindakazi is not intended for anyone under 18. Do not use the service if you are a minor.

7. Changes

We will post material changes to this policy on this page and, where appropriate, notify you by email.

8. Contact

Questions? Email privacy@lindakazi.co.ke.